Describe A Bad Service You Received In A Restaurant Or Shop

IELTS speaking questions and sample answers for 'Describe A Bad Service You Received In A Restaurant Or Shop', include part 2 cue cards and part 3 follow-up questions. You can also practice these questions and answers by merging them into a full-size speaking mock test.

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Part 2
when and where it happened
The incident occurred last summer at a quaint little café nestled in the heart ...(Available for VIP only.)
what happened
Upon entering, we noticed that the café was bustling with patrons, which was ...(Available for VIP only.)
Despite the bustling atmosphere, the service was excruciatingly slow. Our ...(Available for VIP only.)
how you dealt with it
Frustrated and disappointed, we attempted to flag down another server to ...(Available for VIP only.)
and explain how you felt about the experience.
Leaving the café, I couldn't help but feel a mix of irritation and ...(Available for VIP only.)


Part 3
1. How do most people respond to bad services?
Most people respond to bad services by expressing dissatisfaction, such as ...(Available for VIP only.)
2. Do you think most restaurants and shops provide better services than before?
In recent years, many restaurants and shops have improved their services to ...(Available for VIP only.)
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